what you need to know

BOOKING INFORMATION FOR YOUR LAKESIDE HOLIDAY

Still got a question about your holiday with us in Tyrol? Feel free to contact us personally with no obligations.

 

CHECK-IN/CHECK-OUT
Check-in from 2 pm
Once your booking has been confirmed, we will send you a QR code (quick check-in link) which you can use to check in from the comfort of your own home. Comfortable electronic locking system without keys.
Check-out by 10 am

RESERVATION
For a binding reservation, we require a deposit of € 300, which is payable within 14 days.

CANCELLATION TERMS
Up to 2 months before arrival: Free of charge
2 months to 1 month: 40%
1 month to 1 week: 70%
in the last week 90%

MONEY-BACK GUARANTEE
In the event of a border or hotel closure or a lockdown, you can cancel free of charge, even at short notice.

CANCELLATION COVER
Sometimes things turn out differently and the booked vacation must be canceled or prematurely broken off. We want to spare you the associated costs and anger. Therefore we recommend taking out a hotel cancellation insurance from Europäische Reiseversicherung (including Covid coverage free of charge).

EUROPEAN TRAVEL INSURANCE
When you make your reservation, you will receive a link from us where you can optional take out travel insurance.
Upon request, we will be happy to take care of the travel arrangements for you.

COVID-19
Safe & healthy on vacation.
The safety and health of our guests is our top priority. For this reason, all guidelines regarding Covid-19, which are imposed by the federal government, are strictly adhered to.

MISCELLANEOUS
Ski passes for the Serfaus-Fiss-Ladis Skidimension can be obtained from reception. Located next door to the Sonnenbahn cable car valley station, you can use our partner Sport Senn’s free ski storage facilities and receive 10% discount on ski rental.

DOGS
Dogs are welcome. For a pet without food, we charge € 15 per day.


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