good to know


Still got a question about your holiday with us in Tyrol? Feel free to contact us personally with no obligations.

Points marked with * are only for guests of the Alpin Chalet.



























Alpin Chalet am Burgsee

Your Alpin Chalet am Burgsee has been proven to stand on historical ground. Even in Roman times, the holiday resort of Ladis was a rest stop on the famous Transalp "Via Claudia Augusta", on which Caesar's legions once crossed the Alps. During the construction work on the Alpin Chalet, we came across finds from the Bronze & Iron Age.

Arrival & Departure

Check-In: ab 14:00 Uhr | Check-Out: bis 10:00 Uhr.


Are available at the reception. For all common devices.


There are two ATMs in Ladis. One is in the center and one ist by the cable car station.

Baby/ children's equipment

On request we can prepare a baby cot, high chair, fall protection.


We rent/sell our own "am Burgsee" hiking backpacks.


Will be made available to you free of charge.


At our favorite place there is a large communal grill for free use.
At our farm stand on the ground floor you can take wooden cutlery, paper plates, cups, lighters etc. free of charge.
Please leave the barbecue area as you found it.


The apartments Liebesglück, Tradition & Freiraum have
a private Weber gas grill. Please read the description carefully
We are happy to answer any questions or ambiguities.(only in summer)

Bread service

There is a daily list at reception where you can order bread for breakfast.
Please enter your wishes in the list until 12:00 p.m.
We bring the fresh bread to your apartment door around 7:00 a.m.

Bread service Ferienhaus

We ask that you place your completed bread order in the designated bag by 12:00 p.m. The next morning you will find your order there from around 7:00 a.m


At our organic stand (on the ground floor) there are fresh eggs from the farmer in Ladis, homemade jams, honey from the area, or a delicious one
Seasoned Salt.

Cancellation policy

Up to 2 months before arrival: Free cancellation,
You will receive the deposit back minus the €25 processing fee.
2 months to 1 month: 40%
1 month to 1 week: 70%
in the last week 90%
in case of no-show 100%

Check In

from 14:00 Uhr

Check Out

until 10:00 Uhr

children's playroom*

The children's playroom is located in the basement next to the entrance
to the leisure area. We ask that you do not use the playroom
to enter street shoes/ski boots. Likewise, we invite you to use the games room
leave it as you found it.

climbing equipment

There are 3 via ferrata routes right by the castle. The via ferrata set
you can rent from us at the reception. We charge 10€ per set.


Your dog is also a welcome guest at the Burgsee.
We have a private dog walk, have you seen it?

e-charging station

We have an e-charging station for your electric car. You will receive the fuel card at the reception. We charge € 0.30 per KW/h

emergency cabinet*

there is an emergency cupboard on the 1st floor. There you will find more articles like dish tabs, toilet paper, rubbish bags, etc.

emergency call

International emergency number: 112
Fire Department: 122
Police: 133
Rescue: 144

farm products

Various homemade products are available from the 24-hour vending machine
Gassl farmers Pittl. At the Castellino, take the narrow path to the right
above, then they are a few meters in front of the courtyard and the car office of the
Gasslbauers (this is constantly filled with fresh produce).

Green living*

For us in the Alpin Chalet, green living means not just the view of the
beautiful green meadows right in front of your apartment, that goes without saying.
It also means beds for people with allergies, cleaning with special equipment for people with allergies
and as the icing on the cake, showers with aromatherapy, optimal shower comfort
with the premium shower head.
For us, this also means that there are no carpets throughout the Alpin Chalet
there - our house has tile floors throughout and high quality
Equipped with vinyl floors.

Grander Water*

t doesn't matter whether you're showering, cooking or drinking, if they are ours
Turn on the taps and experience the Grander pleasure!
Water has an immune system. The basic idea of ​​the procedure of
Johann Grander consists in improving the water structure
To strengthen the self-cleaning and resistance of the water and thereby
create a stable immune system in the water.


Hairdressing salon Katrin in Fiss  +43 5476 60623

herbal farm

Organic natural cosmetics from the Tiroler Kräuterhof - the No. 1 natural cosmetics from the Alps. Various products are available directly from the Alpin Chalet. We are happy to help.

Hiking tours

We offer weekly guided hikes

Internet/ Wlan

WiFi is free and can be used throughout the house.
In case of problems, please contact us at the reception.
Password: weiher25@6532


We kindly ask you to pay your bill the day before your departure til 6:00 p.m.


We are happy to provide you with free "Am Burgsee" lanyards for the Super Summer Card.


Our favorite place for playing, grilling or chilling is free available for all guests.

Main entrance*

During the day you can use the main entrance with your key card.
From 6 p.m. we kindly ask you to use the night entrance.


Our apartments are equipped with Nespresso capsule machines.
You can purchase the capsules from us, € 0.50 each. (does not apply to Ferienhaus)


We are a non-smoking house. Tobacco friends are welcome to use the smoking area in front of the door or the balcony/terrace.

opening hours - Winter

Outdoor panorama pool:*

Daily from 04:00 to 08:00 pm

Relaxarea & baby pool:*

Daily from 10:00 am to 08:00 pm


Daily from 04:00 to 8:00 p.m

Fitness (Main Building):

Daily from 08:00 am to 08:00 pm

Parking place/parking card*

Parking place are available for you free of charge. You will receive at your
Arrival from us a parking card. Please but them in your car.
Also only occupy this assigned place.


All doctors in Serfaus-Fiss-Laids have a medicine cabinet where you can find all
receive common medications.
City pharmacy for Mariahilf in Landeck:
Phone: +43 5442 62234
Pharmacy Pontlatz in Landeck
Phone: +43 5442 62737

Physician/ doctor

Praktische Ärzte:
Dr. Stefan Robert (Fiss)  +43 5476 60660
Dr. Klaudia Stenng (Fiss)  +43 5476 6090
Dr. Adi Köhle- Med Serfaus  +43 5476 53000
Dr. Stefan Krehn (Ried) +43 05472 22110
Dr. Philipp Plangger (Prutz)  +43 05472 6202
DDr. Judith Csobod (Ried) +43 5472 21255
Dr. Karin Antretter (Prutz)  +43 5472 2377
Dr. Hartwig Koch (Ladis)  +43 5472 2660
Allgemeines öffentliches Krankenhaus:
St. Vinzenz in Zams Tel. +43 5442 600
Medalp in Imst Tel. +43 5418 51100
24h Hotline: +43 69916119988
Ärztenotdienst (täglich in der Nacht, sowie Freitag-Sonntag)
Tel.: 141 oder Rettung Tel.: 144

relax area*

Our leisure area with outdoor panorama pool is a pleasure for everyone
Family. Entering the leisure area with street shoes and dogs is
prohibited. Please note the general bathing rules. The opening times
can be found at the reception and at the entrance door. Parents are responsible for your


We have put together an overview in the appartement folder–
a reservation is always recommended.


The reception is regularly manned. The reception times can be found on the
Information board at the entrance. If the reception is not manned, you can contact us via your apartment telephone or via the telephone at the reception.

Rowing boat

On the shore of the Lader Weiher there is a blue- white rowing boat, which
is available to you free of charge. The paddles are at the entrance
from the Alpin Chalet.


Stamps and postcards are available in the Mini Mpreis.


Our wellness area is a place for rest and relaxation. Access from 14 years! The consumption of alcohol is strictly forbidden! Our wellness area is a textile-free zone. Please only use our infusion.(Bringed aromatic scents may not be used). Entering in street shoes is prohibited! Please only use our plastic cups.

Shuttle Service Winter*

We will take you to the valley station with our house shuttle. The travel times can be found on the information board at the reception.

Skidepot/ Sport Senn

You can store your skis and boots directly at the cable car station by our partner Sport Senn.


Are available at the reception in the Alpin Chalet.
We kindly ask you to order your ski passes the day before til 7:00 p.m.

Ski/ boot-room*

At the night entrance there is a ski/boot room where you can store your hiking/ski boots.


If you need a new Co2 cylinder, you will receive it free of charge at the reception. (does not apply to Ferienhaus)

Souvenir- Shop

There is a souvenir shop in the reading area in the basement.

Super Sommer Card

The Super Summer Card is included in the period from June 15th to October 20nd, 2024.
You will receive the keycard when you check in (deposit €2.00)

Change of towels

You are welcome to leave the hand/bath towels in front of your apartment door on Wednesday or Saturday by 10:00 a.m. and we will exchange them.

vacuum cleaner/wiper*

Located in the emergency cupboard on the 1st floor


The apartment is only for guests staying with us.
Visiting friends and family members is not permitted without prior notification


For the love of our environment, we ask you to carefully separate and put your rubbish in to our rubbish room next to the night entrance.


Did you know that crystal clear Tyrolean products come out of all our lines
mountain spring water flows? You don't need water that comes in plastic bottles
is packed and carried into the apartment, with us drinking water flows
Quality from the tap.


You are welcome to wash/dry your private clothes in our laundry room.
We charge €5.00 for a washing machine (approx. 8 kg).
If you would like to wash and dry your clothes we charge €10.00.
Please contact reception for this.

WC- Paper

is located in the emergency cupboard on the 1st floor for free removal.


Our wellness area in the basement offers rest and relaxation.
Access for persons under the age of 14 is prohibited!
The entire area is a textile-free zone.
You can find our opening times on the notice board on the ground floor.

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