what you need to know


Still got a question about your holiday with us in Tyrol? Feel free to contact us personally with no obligations.


Check-in from 2 pm
Once your booking has been confirmed, we will send you a QR code (quick check-in link) which you can use to check in from the comfort of your own home. Comfortable electronic locking system without keys.
Check-out by 10 am

For a binding reservation, we require a deposit of € 300, which is payable within 14 days.

Up to 3 months before arrival: Free of charge
3 months to 1 month: 40%
1 month to 1 week: 70%
in the last week 90%

A free cancellation is also permitted if the trip becomes impossible due to force majeure and is unreasonable for the consumer. This is understood to mean unusual and unforeseen events such as epidemics, natural disasters, border closings or the like.

When you make your reservation, you will receive a link from us where you can optional take out travel insurance.
Upon request, we will be happy to take care of the travel arrangements for you.

Safe & healthy on vacation.
The safety and health of our guests is our top priority. For this reason, all guidelines regarding Covid-19, which are imposed by the federal government, are strictly adhered to.

You can also cancel your booking free of charge in the event of a border closure / lockdown. This applies to all reservations up to the end of the summer season 2021.
Current information about the summer season 2021 can be found here.

Ski passes for the Serfaus-Fiss-Ladis Skidimension can be obtained from reception. Located next door to the Sonnenbahn cable car valley station, you can use our partner Sport Senn’s free ski storage facilities and receive 10% discount on ski rental.

Dogs are welcome. For a pet without food, we charge € 15 per day.

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